You can choose any physical address (home, work, etc). A contact phone number is required. PO boxes are not allowed. Please remember to check that your adresses are correct before placing your order.
Country of delivery has to be the same as country of purchase.
All dates are estimated and could be altered by climate, festivities and service problems.
If your order has only stock products:
- Domestic: we ship on Mondays and Thursdays; delivery is made in 24-48h from shipping. If shippind day is a holiday, it will be done the next available working day. For Canary and Balear Islands, Ceuta and Melilla, delivery is made in 10-15 days.
- International: we ship on Thursdays, we need a 24h margin to prepare international shipments. Delivery is made in 2-4 working days from shipping, depending on the destination country. In some cases delivery will take 15 days. If you live in a remote area, DHL will made us an additional charge, we'll inform you about this additional cost.
If your order includes made to order products, expect 5-7 extra days for making and preparing; yarn drying will be affected by the climate. After these extra days, you can expect the normal delivery times.
Shipping costs depends on weight and volume of the package. Shipping costs for up to 400 grams (4 skeins) are:
- Spain 5’50 EUR.
- European Union, from 10 EUR.
- Canada and USA 15 EUR.
- Europe non EU, from 20 EUR.
Other countries, please contact us prior to purchase.
For heavier packages, cost will be increased based on the company quotes. Domestic peninsular shipping will be done by Correos Express or PaqPremium; other domestic shipping will be done by registered mail; International shipping will be done by DHL Express, Zeleris or Correos Paq Light, depending on the country you'll find different options available.
Shipping costs are VAT included for orders inside the EU. All non EU orders and shipping costs are VAT excluded.
You'll receive an email with the tracking of your order, with a link to check the status. If you need help you can contact us at firstname.lastname@example.org
Orders made outside the European Union are VAT exempt; you'll see the final order costs without VAT when introducing your address.
International buyers are responsible for any and all destination country duties and customs charges that may be incurred. Please find information about the local regulations about international orders.
To make an online return, contact us at email@example.com with your order number and a detailed list of the products you want to return. All products must be unused, labeled in case of yarns, and in perfect original condition. Pictures and details may be required.
After verifying the data and if the return is accepted, you'll need to send the products back with registered mail or an equivalent service with tracking.
You have 14 days to contact us after delivery.
You have to pay the return shipping costs on your own; the original shipping costs won't be refunded. Only products costs will be refunded. If you prefer an exchange, new shipping costs will be added to the new order.
Once aproved, you'll receive the refund in the same payment method used.
Only after the products are received back. You'll receive a confirmation mail with the refund data, the money will appear in your card or account after a few days. Credit/Debit card refunds depend on your bank.
Contact us at firstname.lastname@example.org and we'll solve it as soon as possible.
Ovejita Be! can reject returns after the estated time limit, not returned on time, or in different condition than original.